come morning, it's going to have been nine days that my MSN/DSL has been out, and nine days that the mostly unhelpful customer service staff at MSN in Oregon have known about my service outage. In fact, for most of the customer service staff at MSN, it is going to be nine days since they discovered MSN even offers DSL! And since the installation of DSL, I have had only one phone line (it replaced the other), and I have not been able to use my modem on that line because I was waiting for various incompetents at both MSN and Rhythms.net to call me back and tell me various lies.
I would go into specific detail (most of which I have recorded in five pages of notes) if I wanted to teach MSN how to correct it's errors, but I really don't want to be bothered. I have wasted enough of my time educating their ill-informed staff and persuing their worthless instructions, so suffice it to say that all the boobs at MSN—if they even knew what DSL was—were telling me to call Rhythms, their subcontractor for DSL, and you guessed it, everyone at Rhythms told me to call MSN. Of course, there were variations on this theme involving work orders, ticket numbers, circuit ID's and all sorts of other bullshit that the customer always gets involved in whenever the service provider has no idea what they are doing. Except for the need I felt to step in where these incompetents were falling down, I would have persued this no further than a day, but then I would have had to write-off all the effort I put into getting this installed in the first place. Because, except for my persuing it, there was no hope the obnoxious boys at MSN would ever restore my DSL on their own.
All MSN had to do was call Rhythms.net and tell them to fix it. That's all. MSN refused to do that for nine days. And the little turdy corporate kiss-ass who finally did make the call acted like he was doing me a big favor; "I'm not supposed to have to do this. They're just supposed to fix it; those are their lines." Gee, Jeff, I'm so sorry for you. Would it help your attitude if I waited another nine days? Or maybe you should just go over there in the corner with your nail clippers and your collar stays, and don't let it bother you. Fix your hair. I'll climb up the pole and repair the line myself; I'll send you the bill, and I'll only accept payment in person. But first, tell me two things; is latex OK, or do you prefer the new polyurethane? And can you stay the whole night?
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